2022
The biggest Shopify returns report of the year is finally here!
We analyzed 1,500 brands+ and nearly 10 million returns to show you how your brand stacks up in the industry.
Get the 2022 Ecommerce Returns Benchmark Report to see:
Submit below to see how your brand compares to industry benchmarks.
1500+ brands | 10M returns
Dive in to see how refund rates, exchange rates, and upsell value per return breaks down across our nine largest verticals. Plus, get the inside scoop on the retention strategies fueling success at our top performing merchants.
In 2021 ecommerce generated over $1 trillion in sales—and 21% of those sales ended up as returns. But that’s not all bad. Returns happen, and if you get them right, you have your best new channel for customer retention.
Loop’s merchants convert 29.7% of returns into exchanges on average. On top of that, they generate $1.82 in upsell value per return. And there’s a lot more where that comes from. Pick up the benchmark and let the numbers speak for themselves!
How are you tracking on your growth goals?
Returns are unavoidable. But getting them right can be the newest tool in your arsenal to nail your goals by delighting your customers and boosting revenue retention.
Ready to see what Loop can do for you?
